Dark/Light Gray Collapsible Backdrop

2 reviews for Dark/Light Gray Collapsible Backdrop

Michelle Loufman
Rated 3 out of 5
September 11, 2019
I like the ease of this backdrop. It can be set up with the Savage stand or clamped to a backdrop which provides much-needed flexibility in tight spaces. However, the carrying bag is poorly made and the zipper broke within 2 hours of me unzipping/zipping it. I'll be contacting customer service for a replacement bag but the inconvenience of a cheap zipper before taking this to an on-location shoot warranted me leaving a less than stellar review.
Luke
Rated 1 out of 5
May 19, 2019
Very disappointed. Purchased three of the 5'x6' Dark/Light Gray. After initial use, when attempting to collapse back to stow, 2 of the backdrops' outer rim either flipped inside out or were defected. Spent hours attempting to fix. They won't even return to proper shape when fully expanded.
Reply from Savage Universal Support Team:
Hi Luke! We are so sorry to hear about your experience with your collapsible backdrops. Firstly, we recommend alternating folding your collapsible backdrop with the front and backside facing outwards, each time you fold it will avoid this warping from happening. However, if it does happen, don’t fret! Grab a friend and grab opposite corners of the backdrop and begin to twist. As you are twisting the backdrop stretch the backdrop slightly. This should return the backdrop to its original frame. You can also try just stretching opposite sides of the backdrop until it is released into its original frame. We also have a great tutorial on how to fold your collapsible backdrop with advice to prevent and fix warping (https://www.youtube.com/watch?v=-JRwBw5rCbQ). Let us know if this helps! If you still have an issue with them please contact the store you purchased the items from.