Shipping & Return Policy
All Merchandise is sold F.O.B. our plant, Chandler, Arizona, Prepaid Drop Shipments only make to schools, hospitals, institutions, government installations etc. with charges added to invoice.
Preferred carriers include: UPS, FedEx, USPS, YRC, Saia, Conway etc.
FOR ALL PREPAID DROP SHIPMENTS, A $5.00 SURCHARGE WILL BE ADDED TO FREIGHT CHARGE.
MINIMUM ORDERS - Orders totaling less that $100.00 will be charged a $10.00 handling fee.
RETURNED GOODS - No merchandise will be accepted without prior written authorization. All returned merchandise is subject to a 20% handling, inspecting, and restocking charge. No merchandise invoiced more than 3 months prior will be accepted. RETURNED SHIPMENTS MUST BE SENT PREPAID TO OUR CHANDLER, ARIZONA PLANT
CLAIMS - All orders are carefully packed, and thoroughly inspected in our plant before leaving our premises. Responsibility for its safe delivery is assumed by the carrier upon his acceptance of the shipment. Claims for loss or damage sustained in transit must be made upon the delivery carrier by you.
CONSIGNEE CLAIM PROCEDURE - Do not refuse any delivery or part of any shipment but sign the waybill as being accepted subject to further inspection and possible concealed damage. Indicate directly on delivery receipt the exact number of damaged or missing cartons for your claim.
Notify the carrier terminal to promptly send their claim agent for inspection and evaluation of the merchandise. Request carrier to provide you with official claim forms to be filed within 15 calendar days.
Hold all damaged goods and retain all cartons and packaging materials for inspection by delivery carrier.
